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COVID-19 UPDATE: We've closed our NY office and aren't shipping orders until further notice. LEARN MORE

Try Before Buying Program

 

We know that buying shoes is tough online. We try to be as thorough as we can about how our shoes will fit but know that nothing is more convincing than just trying them on.

 

How does the Try Before Buying program work?

We’ll validate your credit card through an authorization. Rest assured we will only charge your card if you decide to keep the item(s). Try the item, and only pay if you decide to keep it through the trial period (7 days). We'll only then charge your card.

Unfortunately the "Try Before Buying" program is only available for domestic customers at this time.

 

What does "try" mean? Can I wear them outside?

Think of it as trying on shoes at a shoe store! We want to take the guess work out of sizing or style. So "try" means you can see if a new style or color fits what you were looking for or if the shoes fit right. It doesn't mean you can wear them outside and around town for a week.

We only take back unworn shoes, so we suggest you try them on a carpeted area indoors to avoid any wear and tear.

 

Was my card charged when I placed the order?

We validate your card through an authorization for the full amount of the order. You'll see a pending charge on your statement, but rest assured that's not a charge. We'll only charge your card for the items you decide to keep.

 

When does the trial period begin?

We track when the package was delivered to your house, which starts the trial period. You have until the end of your trial period (7 days) to postmark returns.

 

Can I try sale items?

Unfortunately, all of our sale items are final sale and not eligible for the "try before you buy" program.

 

The shoes didn't work out, how do I return them?

Please attach the return label included in your order to the outside of the same box it arrived in and drop it off at your local post office. If there is no return label included in your box please email us at info@alterreny.com.

 

How do you know not to charge my card for the items I’m returning?

When you initiate a return, we know which items you plan on returning and know to expect these items at our studio. We provide ample time for your returned items to arrive at our studio, where we inspect the items and process your returns.

 

What if I decided to keep the items but then want to initiate a return?

Once the 7 day trial period is over, your order will fall under our normal return policy. So don't worry, you can still return them up to 14 days after the date of purchase.

 

What if I want to exchange the size?

Just send them back within 7 days and place a new order for the correct size. You won't be charged for the original trial order.

If you miss the trial window and your card is charged, please email us at info@alterreny.com within 14 days of purchase to process an exchange.