Jump to a section by clicking the topics below:

SHIPPING

RETURNS

EXCHANGES

SHIPPING

Domestic

We offer FREE shipping to all US states through UPS Ground. Orders ship from our warehouse partner in Jacksonville, FL. Please allow 1 business day for your order to be processed. Orders ship out at 5pm EST every weekday, so please contact us to make any changes to your order before that time. Most orders will arrive within 2 - 3 business days. We provide a tracking number via email so you can keep tabs on your order once it's shipped.

US Territories

We ship to the following US territories and military bases through USPS First Class or USPS Priority Mail:

• American Samoa
• Guam
• Northern Mariana Islands
• Puerto Rico
• U.S. Virgin Islands
• Micronesia
• Marshall Islands
• Palau
• Armed Forces Pacific
• Armed Forces Europe
• Armed Forces Americas

International

We offer shipping through UPS Saver (3-5 Days) or UPS Expedited (4-7 Days) to 217 countries (see full list). Customs and duty fees are estimated and collected at checkout so there aren't any surprise costs. Orders ship from our warehouse partner in Jacksonville, FL in 1 business day. We provide a tracking number via email so you can stay up to date on your order once it's shipped.

RETURNS

Having second thoughts about your purchase? It’s OK – we are here to help!

If for any reason you are not satisfied with your order, please visit our returns center to start a return. Please do not return any orders without using the returns center first.

We will accept any unworn items fully packaged within 30 days of your order date unless it is a sale item. All "sale" and "clearance" items are final sale. We do not offer returns on gift cards.

We appreciate that you have supported our small business and hope that you understand that we only cover return shipping on first orders made within the US. Once your item/s have been returned, the return shipping cost will be deducted from your refund amount. However, we do always offer free shipping on exchanges.

All merchandise must be unworn and in the same condition it was received. Products must be returned in the original box and/or packaging. Any products returned that are ineligible will not be refunded.

Please note it can take 3 - 5 business days to process your return after your package has been received at our warehouse partner. You will be notified by email once your refund has been applied.

Refund Processing: 

The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards). 

EXCHANGES

We are happy to exchange your order within 30 days of the original order date. The return shipping will be free on all exchanges.

If your original order was made with a promotion that is no longer running, please contact us so we can manually process it.

Exchanging for a New Size:

If you are exchanging for a different size please request it through our returns center.

Exchanging for a New Style:

If you want to exchange for a different style, please request a return through our returns center and place a new order the new style.

Exchanges on Final Sale Items:

If you bought your first pair on sale, we understand the sizing may not have worked out. We offer exchanges based on availability and will cover shipping back to you once you return them. Please email us at info@alterreny.com so we can process your exchange.

QUESTIONS?

Please contact us via email: info@alterreny.com and we will get back to you as soon as possible.

Since we are inspired by strong women, we always give 5% of our profits to Restore NYC. Restore is a non-profit organization that provides long-term rehabilitation to victims of sex-trafficking in New York,  which is one of the largest global markets for human trafficking.  By giving these ladies an education, a place to stay for up to a year and placement with local and national companies, Restore breaks the cycle of abuse these women endure, and gives them a fresh start.

In our continuing efforts to empower women, we also provide peer to peer counseling as Entrepreneurs-in-Residence at Restore NY for survivors who are starting their own businesses.

To learn more please visit www.restorenyc.org.