Tilda in Rose Clay
How do we ship?
NEW YORK CITY
We offer domestic shipping through USPS First Class, USPS Priority Mail, or UPS Ground. We offer FREE shipping on orders over $150. Items normally arrive 1 business day after your item has been shipped. You can also pick-up in studio by making an appointment here.
We offer domestic shipping through USPS First Class, USPS Priority Mail, or UPS Ground. We offer FREE shipping on orders over $150. Items normally arrive 2-3 business days after your item has been shipped. Orders ship from New York City.
USPS (recommended) - We offer shipping through first class package or priority international mail. Both are great affordable options, however it is not inclusive of duties. They also charge an additional handling fee of $9.95. You will be charged directly by Canada Post once the shoes arrive in Canada. Please see a general sales tax and duties breakdown by province below:
GST, HST, PST Total
|Newfoundland and Labrador||15%|
|Prince Edward Island||15%|
*sales tax calculated from total cost of order + shipping
UPS Standard - We only suggest this if you do not receive reliable service from Canada Post. UPS is more expensive because the charge a brokerage and bond fee on top of customs duties. You will be charged directly by UPS once the shoes arrive in Canada. Please see a general brokerage + bond cost breakdown below:
|Total Value||Brokerage Fee||Bond Fee|
|0 - 20 CAD||$0||$6|
|20.01 - 40 CAD||$7||$6|
|40.01 - 60 CAD||$16.75||$6|
|60.01 - 100 CAD||$19.95||$6|
|100.01 - 150 CAD||$26.60||$6|
|150.01 - 200 CAD||$30.40||$6|
|200.01 - 350 CAD||$53||2.7% of value|
|350.01 - 500 CAD||$58.95||2.7% of value|
|500.01 - 750 CAD||$70.20||2.7% of value|
|750.01 - 1000 CAD||$79.30||2.7% of value|
|1000.01 - 1600 CAD||$93.65||2.7% of value|
|1600.01 - 2500 CAD||$106.50||2.7% of value|
DHL - The fastest option. They charge an additional $11 or 2.5% of the total duties (whatever is higher) plus a $5 service fee for brokerage. You will be charged directly by DHL once the shoes arrive in Canada.
Shipping Comparison - See an example of an order shipped to Ontario below:
|Total Order (including shipping)||Duties||Brokerage||Transaction/Bond||Total Extra Cost|
USPS (recommended) - We offer shipping through first class package or priority international mail. Both are great affordable options, however it is not inclusive of duties. You will be charged directly by Royal Mail once the shoes arrive in the UK. They charge an £8 handling fee. They will also add an 8% duty and 20% VAT on orders over £135. Please see pricing examples below:
|Total Value (including shipping)||Duty||VAT|
|£0 - £15||£0||£0|
|£15 - £135||£0||
£3 - £27
|£136 - £200||
£10.88 - £16
||£29.38 - £43.20|
|£201 - £300||£16.08 - £24||£43.42 - £64.80|
|£301 - £400||£24.08 - £32||£65.02 - £86.40|
|£501 - £600||£40.08 - £48||£108.22 - £129.60|
UPS Standard - We only suggest this if you do not receive reliable service from Royal Mail. UPS is more expensive because of the brokerage costs they charge on top of duties or taxes. They charge brokerage fees based on volumetric weight, please see a sample breakdown below. You will be charged directly by UPS once the shoes arrive in the UK.
|Item||Volumetric Weight||Brokerage Fee (USD)|
|1 Pair of Straps||1 lb||$106.82|
|1 Pair of Shoes or Multiple Straps||5 lbs||$191.96|
|2 Pairs of Shoes or 1 Pair of Boots||8 lbs||$224.31|
DHL -The fastest option. You will be charged directly by DHL once the shoes arrive in the UK. They will charge a 9.5% fuel surcharge (as of Feb 2020) and an advance payment/disbursement fee of 2% of duties ($15.00 minimum) on top of duties and taxes.
Shipping Comparison - See an example of an order shipped to the UK:
|Total Order (including shipping)||Duties||VAT||Brokerage/Fees||Total Extra Cost|
How to Calculate International Shipping and Taxes -
Order Price + Shipping + Duties/Taxes + Brokerage Fees = Total Price
Disclaimer: We have represented the taxes, duties, fees and brokerage costs to the best of our abilities but don't guarantee accuracy.
How do I return my order?
Having second thoughts about your purchase? It’s OK – we are here to help!
If for any reason you are not satisfied with your order, please contact us and we will send you a return label. Just put it on the same mailing box you received it in and drop it off at your local post office.
We will accept any unworn items fully packaged within 14 business days unless it is a sale item. All "sale" items are final sale. We do not offer returns on gift cards.
We appreciate that you have supported our small business and hope that you understand that we cannot cover the costs for return shipping. Once your item/s have been returned, the return shipping cost will be deducted from your refund amount unless it is a part of the Just Try It program (see details below).
All merchandise must be unworn and in the same condition it was received. Products must be returned in the original box and/or packaging.
It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.
Just Try It Program:
We know that buying shoes is tough online. We try to be as thorough as we can about how our shoes will fit but know that nothing is more convincing than just trying them on. That's why we will pay for the return shipping on your first order and you can try Alterre risk free!
If you bought your first pair on sale, we offer exchanges on size for first orders based on availability and will cover shipping back to you once you return them.
The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).
How do I exchange my order?
We are happy to exchange your order within 14 days of the original order date. Just send it back in it's original packaging as a return and re-order your exchange. The return shipping on your first order (part of the Just Try It program) will be free. After that, the return shipping will be deducted from your return amount.
If your original order was made with a promotion that is no longer running, please contact us so we can manually process it.
If you would like to expedite your refund processing before you place the exchange order, please contact us.
Have any questions?
Contact the Alterre Customer Loyalty team via email: email@example.com and we will get back to you as soon as possible.
Hate buckling shoes? Our lace up Tilda are the perfect straps to transform any of our shoes into slip-ons. The adjustable laces make them great for both narrow and wide feet. Plus they're one of the select styles that work with our sock boot!
- Can be worn with all Alterre shoes (lifts purchased separately)
- Genuine leather upper for increased breathability
- Smooth man-made lining for all day comfort
- Available in regular whole sizes 6 - 10 (see sizing guide for best fit)